Key Responsibilities:

• Develop and implement a new Novartis International Patient Excellence (IPEx) framework for patient activation in close collaboration with Comms and Patient Advocacy, key markets, TAs. This will include patient segmentation, personalized content / experience and closing the loop for insights to improve impact
• Design disease specific patient experiences, leveraging core partnerships, platforms, and channels; Engage and validate with TAs and markets
• Embed frameworks and standards for International Patient Excellence for patients
• Work closely and in collaboration with TAs and market leads to develop solutions clearly aligned to brand strategy, growth drivers and potential customer needs to support brand innovation
• Use data & metrics to maintain framework of best practice patient experience approaches and use this to iterate with markets on channel mix.
• Follow innovation methodologies to run experiments to validate and refine patient solutions in collaboration with participating MVP markets
• Scale core solutions across top 11 markets to deliver defined KPIs

Essential requirements:

• Proven experience leading and developing high performing teams in a health care or consumer focused sector
• Deep experience in understanding consumer / patient insights and translating into compelling strategies and actionable, compliant solutions with a strong focus on excellence in execution
• Strong marketing capabilities with a structured approach necessary to drive commercial excellence in an above country role
• Demonstrated track record of commercial delivery in country operations
• Experience in driving engagement, collaboration and decision making in complex matrixed organizations
• Demonstrated critical thinking effectiveness as a strategic leader who has built and inspired high performing teams
• Experience and knowledge of ever-changing industry innovations, trends, and enabling technologies
• Ability to inspire others with clear and compelling strategies and stories

Location: This role can be based in Barcelona, Spain; Dublin, Ireland and London, the UK.

Benefits: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: Novartis Life Handbook

Commitment to Diversity & Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Accessibility and accommodation: Novartis is committed to working with and providing reasonable accommodation to all individuals. If, be-cause of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to receive more detailed information about the essential functions of a position, please send an e-mail to inclusion.switzerland@novartis.com and let us know the nature of your request and your contact information. Please include the job requisition number in your message.