Major accountabilities:

- Knowledge & Brand activities:

• Proactively and continuously masters on product knowledge and disease area knowledge, latest and relevant data, key messages and disease information on respective brands and portfolio.
• Leverages all available data sources to create, dynamically prioritize and adapt relevant territory and customer engagement plans.
• Maximize field presence to achieve productivity, maximize customer experience and patient reach.
• Ensures excellence in Customer Satisfaction and Customer Services.
• Completes all reporting and administrative requirements in a timely and compliant manner.

- Customer Engagement:

• Holds excellent knowledge of Novartis portfolio and services and provided the latest, relevant and authorized data, key messages and disease information to the right customer at the right time, to support HCP decision making and optimize patient outcomes in an ethical way.
• Leverages advanced customer engagement skills to deliver high quality customer interactions and maximizing customer experience for the benefit of patients.
• Ensure customer satisfaction and best-in-class customer relationship building according to preferences and needs.
• Continuously maintains and extends network across key customer and HCPs.
• Ensures collection of relevant insights on HCPs and Account level and tactical planning execution.
• Collaborate cross-functionally on the Account Mapping and Planning.

- Market Data & Compliance

• Maintains updated on required information regarding the market, key competitors’ market data, pricing intelligence, key accounts.
• Deep and current knowledge of industry, Therapeutic Area, competitor and buyer dynamics and focuses effort on priority customer support.
• Behave ethically, comply with regulatory requirements and adhere to Novartis values and behaviors unities.
• Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt.
• Applies ‘healthcare systems thinking’ to daily role, leveraging a deep understanding of the health ecosystem and market trends to maximize patient value

Required criteria:

• Proven track record within healthcare, pharma with product or commercial knowledge.
• Demonstrates excellence in customer-focused mindset and strong solution orientation.
• Strong and engaging communication skills and established ability to work cross-functionally to deliver productivity, customer experience and patient reach.
• Understand changing dynamics of Pharmaceutical industry.
• Proven ability to build trust-based relationships allowing for strong levels of challenge with key stakeholders.