摘要
About the Role
Major accountabilities:
- Provides efficient system support to end user community.
- Support the creation, deployment and on going maintenance of metrics and benchmark to monitor the performance of the global process and its enabling system (s).
- Provide support and identify areas requiring process and systems reviews.
- Support process reviews in the regions and countries and provide direction to develop and implement action plans to address identified gaps.
- Support the execution of the region or countries performance improvement plans.
- Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt -Distribution of marketing samples (where applicable)
Key performance indicators:
- Meeting agreed KPIs -Ability to learn from experiences and training programs and adjust as needed
Minimum Requirements:
Work Experience:
- Functional Breadth.
- Major Change.
- Operations Management and Execution.
- Collaborating across boundaries.
Skills:
- Effective Communication.
- Understanding Digital.
Languages :
- English.
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? http://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: http://talentnetwork.novartis.com/network
Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: http://www.novartis.com/careers/benefits-rewards
